VAC Service Corp. offers two basic types of service plans: Product Repair & Product Replacement.

Product repair plans are available for a wide variety of products, including consumer and office electronics, housewares, major appliances, lawn and garden equipment, power tools, exercise and fitness equipment, bicycles, cameras, watches and jewelry, kitchen and bathroom cabinetry and appliances, furniture, and more (VAC is also deeply involved in digital satellite system installation and service, software support, PC installation, and a wide variety of telemarketing services).

These plans are typically sold at the point-of-sale of the product covered. Labor and replacement parts are fully covered as necessary to maintain the product in operating condition. Anytime service is required for a covered product, a simple toll-free call to one of our customer service representatives allows us to quickly locate a convenient authorized service center which will be authorized to handle the repair for you. There is no cost to you beyond the initial cost of the service plan. For a complete rundown of the features and benefits of VAC Service product repair plans, click here.

Product replacement plans are called for whenever the product in question is more sensibly replaced rather than repaired, because a repair would most likely be more costly than replacement with a new product. When you purchase a product replacement plan, should your covered product fail, once again a simple toll-free call to one of our customer service representatives sets the replacement process in motion. The product is required to be shipped to VAC for inspection, which then issues a merchandise replacement voucher which the customer takes to the store where the product was initially purchased. There the voucher is redeemed for a brand new product or the equivalent value. Replacement plans are valid for a one-time replacement and are not renewable. A new plan, of course, may be purchased with each new product purchase or for a replacement product.

Features & Benefits of VAC Service Product Protection Plans

  • NATIONAL - VAC Service plans are available in all 50 states, Canada, and Puerto Rico for the convenience of consumers everywhere. Consumers also benefit from VAC's vast network of more than 70,000 authorized service centers.

  • UNDERWRITTEN - VAC Service is fully insured and each dealer is issued their own policy, fully protecting the dealer and consumer from any financial loss on service plans--even if VAC Service goes out of business.

  • GUARANTEED RENEWABLE - Consumers are guaranteed the right to re-new their service plans for 12-month coverage periods for as long as they wish to re-new them, allowing the customer to decide when they wish to stop covering a product and perhaps purchase a new one. For the dealer, this presents an opportunity to sell their customer a new product when the old product is obsolete or superseded in the marketplace by superior new equipment, and represents a fresh profit opportunity.

  • TRANSFERABLE - Consumers can transfer ownership of their product and service plan for that product at any time during the period of coverage, thus adding re-sale value to their product purchase.

  • COVERS ALL MAKES, ALL MODELS - Once VAC covers a product category we cover all makes and models offered by a brand. Consumers can choose the exact product they want, knowing a service plan covering that product will always be available.

  • NO DEDUCTIBLES - Your VAC Service plan covers the full cost of repairing your covered product-100% parts and labor coverage, giving consumers the peace of mind and comfort of knowing that should their product require repair there is no cost to them at all, ever, for as long as coverage exists.

  • NO CEILING - There is no ceiling on trip charges for in-home service, again saving customers money if they happen to live a longer-than-usual distance from a repair center.

  • GRACE PERIOD - Consumers who neglect to purchase a service plan when they purchase their products, can do so as long as 30 days remain of the original manufacturer's warranty. This provides customers with the convenience of being able to respond to a dealer's calls after the sale and even protects products sold by another dealer if that is convenient for the customer.

Consumers aren't the only ones who benefit from service plans from VAC Service Corp. Everyone benefits, and this is true for retail dealers and service centers. Here are some of the features and benefits of VAC Service plans if you are a dealer or service center:

  • NO UPFRONT INVESTMENT - Dealers do not have to pay for service plans up front, only after they are sold, keeping their costs TO ZERO.

  • INCREASE SALESPERSONS' PAY - Dealers can increase compensation for their sales staffs without increasing traffic or equipment sales. Higher pay means better sales staffs.

  • BENCH RATE - VAC pays a service station's "bench rate" for repair work, resulting in faster service, happier customers, and repeat business.

  • DEALERS "OWN" THEIR PROGRAM - With VAC, dealers own their extended service program even though it is fully administered for them by VAC. This protects the dealers and makes doing business with VAC more convenient and headache free.

  • REVENUE OPPORTUNITIES - Service Centers also sell service plans, increasing their revenue and profit through the service opportunity.

  • SELL & SERVICE - Dealers who sell products and service plans can also be a service center if they qualify, enhancing the revenue and profit opportunity available through VAC Service Corp.

VAC Service Corp., 334 County Rt. 49, P.O. Box 730, Middletown, NY 10940  -  (800) 431-5843

[ Home ]