Teleservices
In-bound and out-bound teleservices are offered by VAC
Service through our fully-equipped, state-of-the-art teleservices facilities
located in Middletown, NY, and Ottawa, ON (Canada). We can provide your
organization with an array of diversified teleservices ranging from marketing
research, surveys, order-taking, customer service and information , appointment
scheduling, technical support, political polling and campaigning, and sales.
Hundreds of skilled and highly-trained VAC teleservices operators handle more than 1.5 million telephone calls per year for a wide range of clients who are able to achieve their goals with our customized, professionally implemented, programs. VAC teleservices expands your ability to reach and service customers, add incremental sales, and frees up your own personnel for other duties which represent a better, more efficient, use of their time (and your resources).
VAC teleservices include the following features and benefits:
- Available 24 hours a day, 365 days a year·.meaning you and your employees don't have to be. Your company or organization never misses a call or a sale!
- Make and receive calls in three languages (English, French & Spanish)·.benefit from the convenience of being able to do business in the major languages of North America while making your company or organization look larger, more sophisticated, and more professional while positively impacting sales.
- Dedicated supervisory staff·allows you not to worry since our trained, professional operators are at work under the supervision of managers trained to know and understand your business and goals, and how best to maximize results for you.
- Dedicated toll-free "800" lines·.plenty of capacity dedicated exclusively to your needs means no errors, no missed calls, no down-time, and more business for you.
- Call monitoring to ensure service levels·makes sure we deliver what we promise, and that you receive what you need, want and are paying for--the highest levels of accuracy and professional service.
- Predictive dialing·.to maximize calling and success rates.
- Latest, state-of-the-art equipment·means high quality professional service with minimal down-time and maximum performance.
VAC Service Corp., 334 County
Rt. 49, P.O. Box 730, Middletown, NY 10940 - (800) 431-5843
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